The Essential Software for Doulas

Plans & Pricing

Frequent Questions

• What is Doulado?

  Doulado is practice management software for doulas. You can use it to send and receive paperwork, collaborate with other doulas, take better client notes, send invoices, collect payments, schedule visits, submit claims and build trust with your clients.

• How do you pronounce “Doulado”

  We pronounce it like “doo-LAH-doh“, making it kind of rhyme with “gelato”. But pronounce it however feels right to you!

• Are your plans HIPAA-compliant?

  We use industry-standard secure servers to store your data no matter which plan you choose, however to be officially HIPPA Compliant, you will need a plan that enables us to sign a Business Associate Agreement (BAA) because of the increased official responsibility we both take on to protect PHI.

• Can clients book their own appointments?

  Yes! You can set up custom booking pages within Doulado, select multiple appointment types, location options and add your available timeslots. Clients can access the booking page through their client portal or a direct link. You can also embed the booking page into your website, linked to a lead form to make it an easy process for clients to submit their information and schedule a consultation all in one!

• Can I get a refund if it doesn’t work out?

  We do not offer refunds once a payment has been made, however, you can cancel or pause your plan anytime should your needs change. Our refund policy is guided by our commitment to providing doulas with real human support.

  If you pause your plan, you will not be billed for the next cycle of your plan whether it was paid monthly or annually. Your account will be completely available until your current billing cycle ends. When you go to pause within the “Select/Modify a Plan” section, you can view the “Renewal” date to see when your account will be active until on your current subscription. After pausing, you will not be billed for the next cycle.

• What if I have an agency or team?

  If you have a plan that supports teams, you can create new teams add other members to your teams. As team functions like a workspace, where clients, documents, billing, and other content is all separated. You only need to add enough seats to support the number of people you collaborate with , regardless of how many teams they are in. Depending on their role on the team, they can access team clients, share team paperwork and collaborate with other team members. If they have their own Doulado accounts, they’ll see their clients as well as their teams, and be able to switch back and forth.

• Can I use Doulado to process insurance claims?

  Yes! With a subscription to a plan that supports HIPAA, you can turn on the claims processing feature by following a few steps in your account!

  Here is a helpful overview of the claims process within Doulado! We’ve created some articles to show you how to create and submit a claim in Doulado, how to track a claim’s status, manage payments, and common error support. Please note: There are small additional fees with each claim related feature: per claim submitted, ERA transferred, and eligibility verification completed within Doulado.

  We can offer some initial guidance on getting started sending claims through Doulado, but we do not currently have dedicated claims support specialists on our team to offer continuous managed billing. You are welcome to find your own biller, and add them to your team for additional support if that would be helpful for your business! Reach out to support@doulado.co with any more claims questions!

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